Declaration on Website Accessibility

Scope

We strive to make our website accessible. The information about fulfilling the accessibility requirements is required by the Directive (EU) 2019/882 of the European Parliament and the Council on accessibility requirements for products and services (European Accessibility  Act - EAA). The technical requirements for accessibility are derived from the New Zealand Government Web Accessibility Standards - Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA . 

This declaration on digital accessibility applies to the website www.weleda.co.nz.

Information about the company

Weleda AG, Möhlerstraße 3 - 5, 73525 Schwäbisch Gmünd, Germany, Tel.: +49 7171 919 0. Hereinafter referred to as Weleda AG.

Weleda (New Zealand) Limited, 302 Te Mata Road, RD 12, Havelock North, New Zealand 4294, Tel.: +64 6 872 8700.

General description of the service

The service provided on this website in electronic commerce is for the online conclusion of consumer contracts for the products offered by Weleda AG (including cosmetic products, food, events, etc.).

General description of the service

The service provided on this website in electronic commerce is for the online conclusion of consumer contracts for the products offered by Weleda AG (including cosmetic products, food, events, etc.).

Descriptions and explanations necessary for understanding the implementation of the service

Users of our online shop can select products and conclude a purchase contract for these products after completing the ordering and payment process.

Description of how the service meets the accessibility requirements

The design of our online shop follows the Web Content Accessibility Guidelines (WCAG) 2.2, conformity Level AA. Our goal is to ensure that our entire digital offering is accessible, usable, and safe for all people – regardless of physical or cognitive limitations.

Technical measures for accessibility

We ensure that our digital offerings work in various usage contexts – even with limitations in perception, motor skills, or cognition. The implemented measures include:

  • Visual alternatives: Content is usable without color differentiation; all relevant information is provided with text alternatives.
  • Auditory alternatives: Our functions do not require hearing ability. Audio signals are visually supplemented or can be perceived in other ways.
  • Motor accessibility: The operation of our content is possible without precise mouse movements, with alternative input devices, and without excessive physical effort.
  • Avoidance of visual stimuli: We avoid content that could increase the risk of photosensitive seizures (e.g., through flickering or blinking elements).
  • Cognitive support: Our user interface is clearly structured, easy to understand, and supports users with cognitive limitations in orientation and operation.

Continuous improvement

We regularly review our digital offerings for accessibility and promptly implement technical and design optimisations. This ensures long-term compliance with legal requirements – especially with regard to the New Zealand Government Web Accessibility Standards - Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA – as well as a low-barrier user experience for all.

Who can you contact for comments or questions about digital accessibility (feedback option)?

Would you like information on the implementation of accessibility or report existing barriers? Are you unable to adequately perceive, operate, or understand something on our website or mobile application? Do you need information in an accessible form? Then please inform us:

Send an e-mail