Weleda NZ Website - Terms & Conditions

Welcome to www.weleda.co.nz. Weleda New Zealand Limited provides the services and products available on this website to you subject to the following terms and conditions. By accessing or using our website, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. If you access only a portion of this site and thereby bypass this agreement, your use of this site still binds you to these terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this site. If you do not agree with any of these terms and conditions, do not use the www.weleda.co.nz website.

Weleda New Zealand Limited reserves the right to change these terms and conditions without prior notice. By accessing this website, you are bound by the most current version of the terms and conditions. For this reason, we encourage you to read these terms and conditions whenever you use this website.


Available at www.weleda.co.nz only. Excludes Gift Packs, Sets, Bundles and items already reduced. While stocks last. Offer available only during the date period specified.

Intellectual Property and Copyright

All content available on this website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and software, and the compilation thereof (the “Content”) is the property of Weleda New Zealand Limited and is protected by New Zealand and international copyright laws. The trademarks, logos and service marks displayed on this website (the “Trademarks”) are the registered and unregistered marks of Weleda New Zealand Limited, our affiliates, our licensors or our partners, in New Zealand and other countries, and are protected by New Zealand and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by us. You may not use Weleda New Zealand Limited or its partners’ or affiliates’ trademarks and trade dress in connection with any product or service without the express permission of Weleda New Zealand Limited.

The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use. You may download, print and store selected portions of the Content, provided you (1) use these copies of the Content only for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Weleda New Zealand Limited retains all its intellectual property rights in any Content you download from this website.
You may not without the prior written permission of Weleda New Zealand Limited use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site or accessed through this site. You also may not engage in the mass downloading of files from this site, use the computer processing power of this site for purposes other than those permitted above, or flood this site with electronic traffic designed to slow or stop its operation.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Weleda New Zealand Limited.

Links to Third Parties

We are not responsible for the content of any other websites linked to or from this website. We provide links on this website for your convenience only and do not endorse the referenced content, product, service or supplier. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of other websites linked to or from this website, nor do we assume any responsibility or liability for the actions, content, products or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Carefully review the terms and conditions and privacy policies of all other websites that you visit.

Your Account and Submissions

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are accessing and using the website on someone else’s behalf, you represent that you have the authority to bind that person as a principal to all the terms and conditions provided herein, and you agree to accept liability for harm caused by any wrongful use of the website resulting from such access or use. We reserve the right to refuse service, terminate accounts or remove or edit content, for any reason, in our sole discretion, without prior notice. Please also review our Privacy Policy for how your account information is used.

We welcome your comments regarding our website. However, any comments, testimonials, feedback, notes, messages, ideas, suggestions or other communications sent to https://www.weleda.co.nz become the exclusive property of Weleda New Zealand Limited. Your submission of any comments shall constitute an assignment to Weleda New Zealand Limited of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. Weleda New Zealand Limited will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

The message boards, testimonials and other services that provide you with the possibility to provide content are subject to the following guidelines. Out of respect for all of our visitors, we ask that you do not use obscene, profane or threatening language in messages. In addition, we ask that you do not submit or post photos, videos or other media that include obscene, profane or threatening images.

Examples of the kinds of conduct or content that are prohibited in user-submitted content include:

  • The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Weleda New Zealand Limited,
  • The transmission of any content that is profane, libellous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable,
  • The impersonation of any person or entity in any part of a content submission.

You are solely responsible for the content of any messages and/or images you submit and Weleda New Zealand Limited assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other visitors to this website or any third party. Weleda New Zealand Limited reserves the right to delete the content you provide at any time.

Any content you submit is for non-commercial use only. You must provide your actual e-mail address in order to send your content. Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit.

Accuracy of Information and Colours

We attempt to be as accurate as possible when describing our products, pricing and availability on this website. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is 100% accurate, complete, reliable, current or error-free.


PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The prices displayed on the www.weleda.co.nz website are quoted in NZD dollars and are inclusive of GST. GST is applicable to all orders delivered within New Zealand. Overseas orders are exempt from New Zealand GST.

While Weleda New Zealand Limited strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. In the event that an item is mispriced, Weleda New Zealand Limited may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account for the amount of the incorrect price.


We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Weleda New Zealand Limited reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account or the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Please also review our shipping conditions and returns policy before you place an order.

Back-order Policy

Weleda New Zealand Limited do not back-order items that are out of stock. Items that are currently unavailable cannot be ordered online at www.weleda.co.nz. In the unlikely event you order an item that we out of stock of, or if we are unable to completely fulfil your order, then we will refund your credit card for the cost of the items that are out of stock.

If you wish to know when a currently unavailable item is expected to be available again you are welcome to email us at weleda@weleda.co.nz.

Returns Policy

Every care has been taken to ensure our high-quality products have been sent via safe and secure packing of your order.
We are not obligated to refund items unless they are defective or damaged and will of course meet all our obligations under the Consumer Guarantees Act.
All New Zealand orders are refundable if they are defective or damaged only. 
There are no returns accepted for Natural Remedies.
For returns, please contact our Customer Care team within 10 days of receipt of your order, by emailing weleda@weleda.co.nz 
We will work with your request on an individual basis.
Please note goods cannot be returned for orders sent outside New Zealand.

If you purchased your Weleda product from a retail store or another online store, please contact them directly for their return policy.

Use-by Date Policy

Weleda does not use artificial preservatives; be aware that the shelf life of our products can be as little as 18 months from when they are made. Please bear this mind when you place your orders. There should be at least 3 months left before the use-by date at the time the products are sent. Note however that special promotion products may have a shorter use-by date, but this will be at least 1 month from the date the product is sent.

Orders within New Zealand

Incorrectly ordered or incorrectly despatched products will be credited for in full, if returned to us promptly (2-3 days) and unopened. We can credit either your Weleda New Zealand account or if you prefer your credit card account. Postage is not refundable on returns. All exchanges and reorders will be charged the standard delivery charge.   Orders within New Zealand are sent by signature only delivery and can be tracked.

Orders from outside New Zealand

All orders are shipped airmail.

We generally charge a flat fee per order, assuming order weight is 1kg or less:

  • To Australia – NZD$25.00
  • Internationally - NZD$39.00

Due to weight and customs restrictions for packages weighing over 1kg we are unable to guarantee delivery to destinations outside New Zealand at the shipping price shown. In these instances we will either refund the purchase or contact the customer to make alternate arrangements.

Incorrectly despatched products will be credited for in full, against your credit card account. Note orders sent outside New Zealand cannot be returned.  All orders are sent untracked and at the purchaser's risk. 

Claims for damages or loss of goods in transit must be made to the appropriate carrier. We will of course assist.

Contacting Weleda New Zealand about this web site

If you have any questions about these terms of use, the practices of this site, or your dealings with this web site, you can contact: weleda@weleda.co.nz


Our website is presented “as is.” Weleda New Zealand Limited makes no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose, unless such representations and warranties are not legally excludable. You agree that Weleda New Zealand Limited will not be responsible or liable, under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third-party websites; or (f) events beyond our reasonable control. Further, to the maximum extent permitted by law, we will not be liable for any indirect, special, incidental or consequential damages of any kind (including lost profits) related to the website regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).

Weleda New Zealand Limited makes no representation that content provided on this website is applicable or appropriate for use in locations outside of the New Zealand.

Weleda New Zealand Limited assumes no risk or responsibility for your use of any of the content provided on this website.

The information contained on this website referencing ingredients, processes, medicines and treatments is intended as an educational aid only. It is not intended as medical advice for individual conditions or treatment. It is not a substitute for medical advice, nor does it replace the need for services provided by medical professionals. Weleda New Zealand Limited recommends speaking with your doctor or pharmacist before changing your personal care regimen or taking any drugs or medicines. Only your doctor or pharmacist can provide you with advice on what is safe and effective for you.

Limited liability

Under no circumstances shall Weleda New Zealand Limited. Or any of its employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of Weleda New Zealand Limited. Has been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Weleda New Zealand Limited. Under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100.00).

Enforcement of terms and conditions

By accessing and using this website, you agree that your access to and use of this website are subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of New Zealand.