Back-order Policy
We do not back-order items that we are out of stock of. Items that are currently unavailable cannot be ordered on the store. In the unlikely event you order an item that we out of stock of, or if we are unable to completely fulfil your order, then we will refund your credit card for the cost of the items that are out of stock.
If you wish to know when a currently unavailable item is expected to be available again you are welcome to email us at weleda@weleda.co.nz
Prices
All our prices are shown in New Zealand dollars and are inclusive of GST. GST is applicable to all orders delivered within New Zealand. Overseas orders are exempt from New Zealand GST.
Use-by Date Policy
Weleda does not use artificial preservatives; be aware that the shelf life of our products can be as little as 18 months from when they are made. Please bear this mind when you place your orders. There should be at least 6 months left before the use-by date at the time the products are sent. Note however that special promotion products may have a shorter use-by date, but this will be at least 2 months from the date the product is sent.
Consumers Guarantee/Refund
Weleda does not supply goods on a sale or return basis. We are not obligated to refund items unless they are defective or damaged. We will of course meet all our obligations under the Consumer Guarantees Act.
New Zealand Orders
Incorrectly ordered or incorrectly despatched products will be credited for in full, if returned to us promptly (2-3 days) and unopened. We can credit either your Weleda New Zealand account or if you prefer your credit card account. Postage is not refundable on returns. All exchanges and reorders will be charged the standard delivery charge.
Orders from outside New Zealand
Incorrectly despatched products will be credited for in full, either against your Weleda New Zealand account or if you prefer we will credit your credit card account. Note orders sent outside New Zealand cannot be returned.
Claims for damages or loss of goods in transit must be made to the appropriate carrier. We will of course assist.
Contacting Weleda New Zealand about this web site
If you have any questions about these terms of use, the practices of this site, or your dealings with this web site, you can contact: weleda@weleda.co.nz